This company shipped my motorcycle to California instead of to my house, WHICH IS IN CONNECTICUT!!!!!!!!!
Dealing with "Terry"/ Theresa is a bit of a pain (the person who does scheduling/billing.) For any billing differences, they are supposed to, per them, call you and let you know the adjustment will be applied to your credit card. Never got a call, thought we were settled. Until we got a bill in the mail, SURPRISE! Called asking why the credit card on file wasn't just charged as they said, they said just to send in a check. Got it worked out, but while moving, a company trying to figure their crap out isn't what you want to deal with. Especially since the bill was more because of the aforementioned reasons.
SOOOOOOOOOOOOOOOO Disappointed with this company. I went from complete anger to absolute disappointment. you have no idea how incredibly disappointing this is, I work very hard and was looking forward to this trip!!!!
Cons: dropped a Christmas tote and it completely broke to the point where they had to tape it back together to even use that tote. No mention of paying to replace the tote.
thanks for nothing
Pros: in home consult, moved heavy furniture much faster than we could have on our own, friendly movers, padded house well so damaged walls or doors
They do not disclose that they include the movers driving to your house and back to their location as part of their billed time, along with their lunch break where they disappear for ~30 minutes. On our estimate, we were quotes for a certain number of hours, which they met exactly (once they disappears for the lunch break, we guess? They were not at either location and we only moved ~3 miles away), but we got billed for more than the hours that they were present.
We hired Federal Companies to pack and move us. It's been over 3 weeks now and I still can't get a receipt or a bill. They've charged my credit card once for an estimate and once more because they said the packing ended up being more than what they estimated. The driver and the movers were great but I am not happy with Bonnie, the office contact that I was given. I was told by the initial gentleman that came for the estimate and by the driver that they would come out once free of charge to pick up boxes when we were done unpacking. Bonnie told me that if they really said that they would have included it in the quote. She basically called me a liar. I told her it really sours my entire experience with Federal Companies. She didn't seem to care. She said she would ask a manager and I still have not heard back. I've called twice now asking for the total charges and for a receipt and she just keeps saying it takes a while. The packers did a pretty good job and the driver and the movers did a good job but I am very unhappy with the level of service from the office.
absolutely ruined my planned vacation which we already booked the hotel rooms for our ride up the coast.
Federal Companies Peoria is a US Moving Company based in East Peoria, Illinois. Federal Companies Peoria is located at 200 National St, East Peoria, IL 61611, USA.
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